Staples in San Rafael, CA Open now

Reviews about Staples

• ★ ☆ ☆ ☆ ☆

  June 06, 2020, by Brendan O'Dwyer
  My work uses this place for supplies. Customer service is non existent. There is one person at copy/print area, one at IT support and one at the register. 15 minutes standing in line and someone finally comes to help me. A woman near me asking for help said she's been asking for 10 minutes. There are a total of 12 people in this store, and I watched 3 of them walk out after 5 minutes because of no help. Things are overpriced. Their inventory system is always wrong (I asked if they had more of a certain item, because I needed two of them, the person scanned the item I needed, and the scanner said 3 are in store yet only had one on the shelf. I asked this person if they could check if there were two more in the back. "No I won't. They must be broken." They then turned away and started helping someone else.) Item was opened on the shelf but I needed it for my work. Well come to find out the item was returned because it didn't work! So to get my works money back took 20 minutes total. Use staples online but avoid this location like the plague.
• ★ ★ ★ ★ ★

  April 22, 2019, by daria sievers
  Awesome service from Maria. This is my go-to store -- they actually ask you if you need help and then provide it! They are courteous, helpful and patient! Many thanks!